Refund policy

From the time you receive your item you have 28 days to decide whether it's right for you. If you're not satisfied, or simply don't want to keep it, you can send it back to us for an exchange or refund.

How to return an item

1. Start your return on our Returns Portal using your order number and email address.
2. Choose how to send it back:
   • Buy a return label from us through the portal, or
   • Use any courier of your choice and send it to the address below. Please keep your proof of postage.
3. Pack the item securely in its original packaging and include your order number.

Returns are not free. The cost of returning your item is your responsibility, whether you buy a label from us or use your own courier.

Start a return →

Condition of returned items

Please return items in the same condition in which they were sent: in re-saleable, original unused and unworn condition. We reserve the right to reduce the refund if handling goes beyond what would be expected when trying something on in a store.

• Luggage must be unused, with all original tags attached.
• Footwear, clothing and other items must be returned with the original branded box or packaging, undamaged.

Made-to-order items and alterations are not refundable. Items returned outside the 28-day period will not be refunded.

Refunds and exchanges

Refunds and exchanges are processed within 3 working days of us receiving the returned item. Exchanges sent out are subject to the original delivery charge for UK customers.

Faulty luggage? Please see our Luggage Warranty Policy.

Returns address

UK LUGGAGE
11 Dolphin Point
Purfleet
RM19 1NR
United Kingdom

Phone: (+44) 0207 739 5181
Email: info@ukluggage.co.uk