All our suitcases are manufactured using high-grade materials and components and are subject to rigorous quality control procedures. We hope you are happy with your purchase for many years to come. However, in the event of a fault, all products are covered by our warranty.

Warranty Periods

The warranty period varies by brand:

• Infinity Leather Suitcases– 1 Year Warranty (365 Days)
• Eagle Suitcases – 2 to 5 Year Warranty (depending on the specific product)
• Snowball Suitcases – 2 Year Warranty
• Rock Suitcases – 10 Year Warranty

The applicable warranty period for your product will be indicated on the attached swing tag or product packaging. There is no need to register your warranty. Please retain your proof of purchase, as this will be required to make a warranty claim.

What the Warranty Covers

Our warranty covers manufacturing defects arising from faulty workmanship or materials. Examples of faults that are likely to be covered include:

• Split seams due to faulty stitching
• Defective retractable trolley systems (e.g. stuck in the extended or retracted position)
• Faulty zips
• Detached carry handles
• Parts detached due to defective fixings (e.g. wheels, carry handles, trolley handles, or protection feet becoming detached due to defective rivets, screws, or stitching)
• Defective wheels (e.g. wheels stuck or not turning properly)

What the Warranty Does Not Cover

The warranty does not cover normal wear and tear, accidental damage, misuse, or damage caused by airline or other carrier baggage handlers.

Examples of damage that is not normally covered include:

• Tears or puncture holes in fabric
• Scuff marks and scrapes
• Broken frames or cracked shells
• Bent or snapped trolley system tubes
• Cracked plastic parts (e.g. trolley handles or housings)
• Wheels or other parts broken off due to impact, dropping, throwing, overloading, or wheeling luggage down steps

Repairs and Replacements

Our warranty provides for repair or replacement of the product, at our discretion. In line with our commitment to reducing waste, wherever possible we will seek to repair a fault before considering replacement. Please retain the damaged product for assessment if a claim is made.

Warranty cover applies to the product only. Postage, shipping, delivery, and any associated transport costs are not covered by the warranty.

In many cases, we can provide spare parts, enabling customers to carry out simple repairs themselves without the need to return the item.

How to Make a Warranty Claim

If a fault develops during the warranty period, please raise a product fault ticket via our customer support portal.

To help us process your claim efficiently, please provide:

• A copy of your proof of purchase
• Style name/code (found on the internal sewn label)
• Product size
• Product colour
• Details of the fault
• Photographs clearly showing the product and the fault (where possible)

Your Statutory Rights

This warranty is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act.

Important Information

Please note that this warranty policy is separate from and in addition to our standard returns policy.

Our returns policy applies to customers who wish to return an item within the applicable return period, subject to the terms and conditions of that policy. The warranty, however, applies to manufacturing defects that develop during the stated warranty period after purchase.

A product that is outside the returns period may still be eligible for repair or replacement under this warranty if the fault is determined to be the result of defective materials or workmanship and falls within the applicable warranty period.

The warranty does not cover change-of-mind returns, normal wear and tear, accidental damage, misuse, or damage caused by airlines, carriers, or other external factors.